LM, Episode 782, 1/24/22, Management Monday
Twyla is my IT person, mainly she has the patience when technology doesn’t work. I get frustrated and start pounding buttons. That was how I lost my bike riding history on the Map My Ride app, lost some pictures, which was no big loss because I have 37 other pictures of the inside of my pockets, and, ironically, signed up for a meditation app.
Recently when I asked Twyla to fix something on my phone, she smugly asks, “What would you do without me.”
“Listen, 8-9 times out of ten I fix my phone’s problems without your help.”
“Yes, because I’m traveling alone or you’re in school.”
But I may have to fire Twyla from her IT responsibilities. After living here eight months, we finally got internet. Even in the caves of Tora Bora, Osama Bin Laden had internet. We have been using our phone’s hotspot, which is fine, except I have been home more than usual in the past two months and I have run out of my monthly allotment, which makes my internet speed slow down to 1997.
The straw that broke the camel’s back was when Twyla turned on my hotspot to show our daughter, Maggie, something on the computer. I said, “Leave my hotspot alone, that’s how we got those two kids in the first place.”
When Maggie stopped gagging, she says, “You two need to get internet.”
I sign up with Cincinnati Bell, go pick up the equipment, and ask Twyla to set it up, which I am sure is just how she wants to spend her Friday night. Much to my surprise, after spending three hours on it, it still isn’t working. I make a futile attempt at it, but the directions may as well have been in Chinese. To avoid getting divorced, I set up a service call for Saturday.
Jeremy shows up about 3 pm Saturday and he moves like a sloth on valium. First thing Twyla does is offer him a brownie for making him work on Saturday. “Twyla, anyone who moves that slow smokes pot, don’t offer him a brownie, he’ll never fix our internet.
He declines, saying, “No problem, I get paid by the hour.”
He didn’t need to tell me that.
But I was completely wrong. Jeremy was methodical. He diagnosed the problem within minutes. He found we had a broken wire where the internet comes into the house. He fixes quickly.
Jeremy is going to show Twyla something on the TV and she asks if I want to join them. I decline, saying, “No sense both of knowing how to work it.”
Damn, if the first time I turn on the TV, I have to ask how to do something.
Twyla says, “You should have listened to Jeremy.”
“Okay, you got me.”
Today on Management Monday I want to implore all you leaders, if you have a good IT person, pay them whatever they want because good IT people are hard to find. Always remember laughter matters.